Industry Resource:

Occupant Indoor Environmental Quality (IEQ) SurveyTM

"We manage 2.1 million square feet of medical research space. CBE's Occupant IEQ Survey allowed us to quickly identify the causes of complaints in our buildings, and was an invaluable tool in communicating with senior management to revise our priorities."

Anthony Moddesette, Manager of Plant Operations & Maintenance, UC Davis Medical Center

Get Feedback from Building Occupants

Occupant surveys are an invaluable source of information for improving the performance of buildings. Surveys allow you to objectively gauge which building services and design features are or are not working, and helps to prioritize the steps needed to improve occupant satisfaction and workplace productivity.

Easy and Powerful

The Center for the Built Environment (CBE) has developed a cost-effective, web-based survey that takes approximately ten minutes to complete. The survey is intuitive and streamlined, preserves the confidentiality of respondents, and controls access in order to maintain data integrity.

Improved Decision Making

As soon as the survey is completed, reports are immediately available from a password protected website, and can be printed or downloaded. These easy to understand reports will help you:

  • Evaluate the effectiveness of building service providers
  • Justify facility expenditures to management
  • Assess the effectiveness of improvements
  • Stay aware of the occupants' perceptions of the building
  • Enhance communication between corporate real estate, facility operators, and building occupants

Get a LEED Credit

For projects using LEED v2009: LEED for Building Design + Construction projects (except Core & Shell and Homes) can use the survey to get IEQ Credit 7.1 (Thermal Comfort - Verification). LEED for Existing Buildings: Operations and Maintenance projects can use the survey to get IEQ Credit 2.1 (Occupant Comfort - Occupant Survey).

For projects using LEED v4: All LEED O+M projects can use the survey to get IEQ Credit 10 (Occupant Comfort Survey).

The survey's thermal comfort section provides the information you will need to get the credits listed above. For more information about using the survey for LEED credits, please see our survey users page.

Core Question Areas

The standard survey includes questions on the following key aspects of the indoor environment:

  • Acoustic Quality
  • Air Quality
  • Cleanliness and Maintenance
  • General Comments
  • Lighting
  • Office Furnishings
  • Office Layout
  • Thermal Comfort

Building Types

CBE's survey research is focused primarily on office buildings, however we have expanded our set of survey questionnaires to include several project types:

  • Office Buildings (largest set of benchmarking data)
  • Healthcare
  • Laboratory
  • Residential (dorms or multi-unit, single-building projects)
  • K-12 Schools

Optional Survey Areas Available

CBE has developed additional question sets to gather information on specific aspects of the workplace environment. When needed, CBE can develop modules to investigate new topics. The modules currently available include:

  • Accessibility
  • Building and Grounds
  • Commute
  • Conference and Training Rooms
  • Court Work
  • Daylighting
  • Laboratories
  • Maintenance Service
  • Office Support Equipment
  • Operable Windows
  • Raised Floor and Floor Diffusers
  • Restrooms
  • Safety and Security
  • Wayfinding

Languages

The survey has been translated into multiple languages, including Danish, Dutch, Chinese, Finnish, German, Italian, and Spanish.

Take a Demo

To see the entire core survey, use our Occupant IEQ Survey Demo. You may also preview a sample of the IEQ Reporting Tool. To learn about the newest development of the survey tool, visit the survey research page.

Operation and Maintenance (O&M) Survey

To complement our occupant survey, CBE has developed a prototype survey designed to gather information on building performance from the perspective of operations and maintenance staff. To take a demo of the O&M Survey, click here.

Contact Us for More Information

These survey resources are available for CBE industry partners, and to the building industry at large. For a list of survey implementation costs, please click here (PDF). For more information, please send us an email or call us at (510) 642-4950.

Typical survey page

Building occupants respond to questions using a 7-point satisfactions scale, and in some cases with typed comments.

Survey reporting tool

Results from CBE’s Occupant IEQ Survey are viewed by facility managers and design teams via an automatic online reporting tool.